Good Faith Estimate

Note: A Good Faith Estimate is for your awareness only. It does NOT involve you needing to make any type of commitment to the length or frequency of therapy sessions.

Right to a Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.

  • Ensure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.

  • You can also ask your health care provider for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call CMS at 1-800-985-3059.

Policies

Requesting Your Healthcare Records

You have the right to request a copy of your mental health records.

To request your records, please submit a written request to your treating clinician. Requests may be made via email or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations.

If you have questions about accessing your records, please contact your clinician for assistance.

Notice to Consumers: Texas Mental Health

Texas Regulatory Notice
The Texas Behavioral Health Executive Council (BHEC) investigates and takes action against complaints of misconduct by Licensed Professional Counselors.

How to File a Complaint:

  • Online: Visit the BHEC Complaint Page at https://bhec.texas.gov/contact-us/

  • By Mail: Texas Behavioral Health Executive Council, 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701.

  • By Phone: Call the BHEC automated complaint system at (800) 821-3205.

If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:

Office of the Attorney General – https://www.texasattorneygeneral.gov/consumer-protection